Privacy policy

Continental Bridge Pty Ltd (ABN 11 678 164 264) ("we", "us") respects your privacy. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy covers continentalbridge.com.au. Our products (Booster, Tab2Kit, Naiads and B-CLOCK) may have their own privacy policies on their own websites.

What we collect

• Details you give us in our contact forms or chat: your name, business name, email, phone number and your message.
• Chat messages you type into the website chat assistant.
• Website usage data, such as pages visited, device and browser type, collected with cookies and analytics tools (for example Google Analytics), if enabled.

How we use it

• To reply to your enquiry and give you the information you asked for.
• To provide and support our products and services.
• To improve our website.

We do not sell your personal information.

The chat assistant

Our website chat can use an AI service to write replies. Your chat messages are sent to that service only to create the reply. Please do not type sensitive information, such as passwords or card numbers, into the chat. If you leave your details in the chat, we receive the chat text by email so our team can follow up.

Who we share it with

We share personal information only with service providers who help us run our business, such as email, hosting, analytics and AI services, and only as needed. Some of our team members and service providers work or store data outside Australia, so your information may be accessed or stored overseas. We take reasonable steps to make sure they protect it.

Keeping it safe

We use reasonable security measures, including encrypted connections (HTTPS) and limited staff access.

Access and correction

You can ask to see or correct the personal information we hold about you. Email inquiry@continentalbridge.com.au.

Complaints

If you have a privacy complaint, email us first. We will reply within 30 days. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact

Continental Bridge Pty Ltd, Suite 410, 89 High Street, Kew VIC 3101. Email inquiry@continentalbridge.com.au. Hotline 0450 527 183.